Purchasing and Using BotLab Credits - Frequently Asked Questions (FAQ)

What Are BotLab Credits For?

In contrast to flat-rate subscriptions, the credits system enables you to only pay for what you use.
Credits are deducted from your accounts balance when you run a bot in an online session. For each completed online session, you see a record at https://reactor.botlab.org/billing under Billing history.

What and How Much Do I Get for X Credits?

Credits can be used to run bots in online sessions.
Using a bot in an online session costs 2000 credits per hour, billed in ten-minute increments.
Usage time ends when you stop the bot or shut down the botlab client hosting that bot.

Where Can I See My Current Credits Balance?

You can review your current credits balance at https://reactor.botlab.org/billing under Remaining account credits.

How Do I Add Credits to My BotLab Account?

Follow these steps to add credits to your account:

  1. Review our Terms of Service
    Before making any payment, review our Terms of Service

  2. Buy a credit voucher code
    We work with an experienced reseller to ensure high standards for payment processing. You can buy a voucher code for 300 000 credits from our reseller at the following URL:
    Paddle Checkout

  3. Receive email from Paddle
    After the checkout on the Paddle site, Paddle will send you an email. The email contains your voucher code. Note that this code is called a ‘License Key’ in the email from Paddle.

  4. Redeem the credit voucher code on your account
    Log in to your account at https://reactor.botlab.org, then enter the code received via email from paddle on the BotLab Reactor website at https://reactor.botlab.org/billing/add-credits under ‘Redeem credit voucher’

Our Reseller

This product is sold and fulfilled by Paddle – an authorized reseller.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1 Like